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Despite having reached out to customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player owo contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond owo our messages and questions, leading us jest to conclude the complaint process without resolution. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due jest to the casino’s claim that she had violated the maximum bet rule while having an active nadprogram, which resulted in the confiscation of her winnings.
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